All Vector lighters are backed up by Vector-KGM’s famous No Proof Warranty. No Proof Warranty means just that. You are not required to provide a proof of purchase in order to receive warranty services on any malfunctioning Vector lighters. It’s a hassle free, no questions asked, warranty service program. It’s Vector-KGM’s way of showing appreciation and commitment to its customers. Vector-KGM is the last remaining company with an actual in-house warranty service department, with actual lighter-specialist technicians who can perform repair services on the lighters. Our industry leading turn-around time of 1-2 weeks truly sets Vector-KGM apart from other so-called lighter companies without any in-house QC and service departments.
Order Confirmation:
When your order has been placed you will receive an email. This confirms an order has been made and that the order has entered our order processing system and your Credit Card has been pre-authorized for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
Order Shipment:
If your order is received, the inventory is in stock and your credit card information matches the information, In most cases, we can ship within 5 business days. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within three business days of your order please email us at info@crownhumidors.com
